-
Your shopping basket is empty!
Xposure’s Returns Policy:
RETURN? NO PROBLEM!
Your Returns Policy
We hope that you
are happy with your purchases from Xposure, however, if you’re not completely
happy with your purchase you can simply send your item/items back to us. Items
that you wish to return must reach us no later than 10 working days from
the date you receive them. We will not accept returns after this time has
passed. Postage Fees are not refunded, only the full amount paid for the garments will be refunded.
Please note before
making a purchase that any item returned will take up to 14 working
days to be refunded back to you.
If you have not
received your refund within 30 working days of returning your
item/s back to us please get in touch with our customer service team
here: info@xposureclothing.co.uk
What if my item is damaged?
If there is any
fault with your item please notify us within 24hrs of receiving the goods so we
can investigate this.
I have entered the wrong delivery address
Please ensure that
you enter the correct delivery address when placing your order. If the wrong
address is entered, the customer will be charged to have the parcel sent back
to us and to the correct address. Please note, the original shipping cost is
none refundable. This is a cost met by the customer to have goods shipped to
them. If you have made a mistake with the address, you may try to get into
contact with us ASAP to rectify the situation, but this is not guaranteed.
Returns Requirements
Swimwear can be returned within the 14 days as long as the hygiene strip
has not been removed and remains on the item. If swimwear is returned, it must
be in original brand-new condition. Please ensure when trying swimwear on our
hygiene strip is not removed.
All items returned
to us must be in original condition and have all labels fully attached, we are
unable to accept the item.
Any items deemed in
an unsaleable condition will be rejected as a return and the customer will be
notified by email.
PLEASE NOTE: Items will be rejected by our quality and control for the
following reasons:
The item must be claimed within 10 days of the
customer being notified of rejected return. These goods will be returned back
to the customer and the customer will incur the carriage charge. If this charge
is not made, the goods will unfortunately be destroyed. We kindly ask our
customers to be careful when trying on so this process can be avoided.
Unfortunately, we do not provide free returns and you will be responsible for ensuring
we receive your parcel.
You must fill out online a return form before you dispatch your items to us.
You must obtain proof of postage just in case
your order is lost on its way back to us. Failure to do so may result in us not
being able to process your return.
International Returns (NOT BASED IN UK)
Unfortunately, International orders are NOT eligible
for a return, at this current moment sorry for any inconvenience caused.
Can I have an exchange?
Unfortunately, we
are not able to process exchanges just yet! If you would like to return an
item, please return your item as outlined in the above sections and we'll
happily process a refund for you.